Advertisers on FB are not providing adequate tracking information and response. This is making FB look shoddy and deminishes the level of trust with regard to advertisers and sponsors. Purchasers will not buy from advertisers on FB thus reducing the potential advertising revenues.

GetHuman-jhavenar's customer service issue with Facebook from June 2018

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The issue in GetHuman-jhavenar's own words
Purchase an advertised set ... Facebook has allowed a company to advertise that is not providing the products advertised and supplying bogus tracking information. The only reason the purchase was made was because it was on Facebook. The charge was $***.** and $*.** for an ISA fee which was not explained. This amount should be refunded as soon as possible.
The notices and invoice given were linked incorrectly after credit card was charged. It makes the transaction suspect.*The order was reversed through Visa Credit Card.
FB should either discontinue the ads or mandate a better and user friendly customer interface
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Facebook

Dewalt Tools
Customer service issue
Reported by GetHuman-jhavenar
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 29 customers so far
Similar issue to 61 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jhavenar started working on this issue
Jun 8th, 2018 8:05pm
GetHuman-jhavenar shared this issue with friends on Facebook
Jun 8th, 2018 8:07pm
GetHuman-jhavenar indicated the issue is not fixed yet.
Jun 11th, 2018 10:37pm
GetHuman-jhavenar indicated the issue is not fixed yet.
Jun 11th, 2018 10:45pm