I’ve been completely locked out of an account. I don’t have access to the phone number...

GetHuman-joeljado's customer service issue with Facebook from June 2018

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The issue in GetHuman-joeljado's own words
I’ve been completely locked out of an account. I don’t have access to the phone number. Don’t have any clue what the password is, and I don’t have “help from friends” or any secondary access set up. I’m literally unable to access the account by any means. I need help. I can prove it’s me the pictures of me and my wife. I have ID. I have SS number and card. My wife, who is right beside me, and clearly visible on the account as who I’m married to has ID. I can prove it’s my account. I just can’t get into it
GetHuman-joeljado did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-joeljado
Jun 8th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 345 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-joeljado started working on this issue
Jun 8th, 2018 4:39pm