I’ve been completely locked out of an account. I don’t have access to the phone number...

GetHuman-joeljado's customer service issue with Facebook from June 2018

345 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-joeljado's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-joeljado's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joeljado will want to follow the link below to head to their help center. We will check on GetHuman-joeljado later to make sure it's all set or try to help escalate.
The issue in GetHuman-joeljado's own words
I’ve been completely locked out of an account. I don’t have access to the phone number. Don’t have any clue what the password is, and I don’t have “help from friends” or any secondary access set up. I’m literally unable to access the account by any means. I need help. I can prove it’s me the pictures of me and my wife. I have ID. I have SS number and card. My wife, who is right beside me, and clearly visible on the account as who I’m married to has ID. I can prove it’s my account. I just can’t get into it
GetHuman-joeljado did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-joeljado fixed the problem
We are waiting for GetHuman-joeljado to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-joeljado fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-joeljado
Jun 8th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 345 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-joeljado started working on this issue
Jun 8th, 2018 4:39pm