Three times in the past month, Facebook contacted me and said somebody from a distance...

GetHuman-burgerst's customer service issue with Facebook from June 2018

442 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-burgerst's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-burgerst's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-burgerst will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-burgerst can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-burgerst may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-burgerst's own words
Three times in the past month, Facebook contacted me and said somebody from a distance far away was trying to access my account. Each time I had to put in my old password and create a new one. I forgot my old password the first time, so I found a site that allowed me to receive a text password to change it. All worked well but two times in the past week, I got the same message from Facebook about somebody trying to access my account. Now, it says my old password is incorrect (even though I know what I put in is correct) and I can’t get back in. Nothing I do will allow me any opportunity to even get into my account. I’m locked out.
GetHuman-burgerst did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-burgerst fixed the problem
We are waiting for GetHuman-burgerst to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-burgerst fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-burgerst
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 442 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-burgerst started working on this issue
Jun 8th, 2018 12:07pm