My account *****@***.com and my old phone number on my account ********** are no longer...

GetHuman-linseybr's customer service issue with Facebook from June 2018

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The issue in GetHuman-linseybr's own words
My account *****@***.com and my old phone number on my account ********** are no longer something I have access too because I’ve received a new phone along with a new email which is *****@***.com. I think this is extremely unfair because I have very important pictures of my son and my family who have passed away on there and I sincerely need help getting into my account. Please help me a security question something I have no trusted contacts with friends either. Please help
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Customer service issue
Reported by GetHuman-linseybr
Jun 8th, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 527 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-linseybr started working on this issue
Jun 8th, 2018 1:56am
GetHuman-linseybr indicated the issue is not fixed yet.
Jun 8th, 2018 3:47am