I can't access fb account. I now have * profiles. They changed password. Yesterday I wa...

GetHuman-klandis's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman-klandis's own words
I can't access fb account. I now have * profiles. They changed password. Yesterday I was sent a link to update fb I clicked on it decided toback out and hit uninstall. I lost fb I then went to change password and received on SMS a new password they said I needed a new picture so I sent one. I went back to fb on the site it said picture would be reviewed and I would hear from fb when I could get back on. Later I called fb help at * *** *** **** est.**** talked to Eric Brown he said I had * profiles he told me I needed to purchase google play card and call him back and give him the * digit * on it to fix the problem. I hung up. Need your help don't know what to do. Can't access fb
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Customer service issue
Reported by GetHuman-klandis
Jun 7th, 2018 - 4 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-klandis started working on this issue
Jun 7th 5:39pm
GetHuman-klandis indicated the issue is not fixed yet.
Jun 7th 6:51pm
GetHuman-klandis indicated the issue is not fixed yet.
Jun 8th 12:13pm
GetHuman-klandis shared this issue with friends on Facebook
Jun 8th 12:15pm
GetHuman-klandis confirmed the issue is fixed. Hooray!
Jun 9th 2:27pm