I was cut off from facebook account because I when into account on I phone. Now I have...

GetHuman-pcorcora's customer service issue with Facebook from June 2018

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The issue in GetHuman-pcorcora's own words
I was cut off from facebook account because I when into account on I phone. Now I have enter only possible passwords to change to new password and old one is never accept. What is next and why was I locked when entering from cell phone? Never has happened before!!!
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Facebook

Customer service issue
Reported by GetHuman-pcorcora
Jun 7th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 59 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pcorcora started working on this issue
Jun 7th 1:49pm
GetHuman-pcorcora confirmed the issue is fixed. Hooray!
Jun 9th 1:22am