seems Messenger has been cloned, I don't use Messenger myself but people are getting me...

GetHuman-lindaela's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-lindaela's own words
seems Messenger has been cloned, I don't use Messenger myself but people are getting messages from me asking for money. My photo is on the message. I have change my password for facebook twice but friends still say they are getting messages from me..what can I do??
GetHuman-lindaela did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-lindaela
Jun 7th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 340 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lindaela started working on this issue
Jun 7th 3:54am
GetHuman-lindaela indicated the issue is not fixed yet.
Jun 7th 3:54am