seems Messenger has been cloned, I don't use Messenger myself but people are getting me...

GetHuman-lindaela's customer service issue with Facebook from June 2018

Help with my Facebook issue
seems Messenger has been cloned, I don't use Messenger myself but people are getting messages from me asking for money. My photo is on the message. I have change my p***word for facebook twice but friends still say they are getting messages from me..what can I do??
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman-lindaela
Jun 7th, 2018 - 13d ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 340 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lindaela started working on this issue
Jun 7th 3:54am
GetHuman-lindaela indicated the issue is not fixed yet.
Jun 7th 3:54am