After i sold my other a phone that my account was linked to, I changed my password via...

GetHuman-deeperki's customer service issue with Facebook from June 2018

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The issue in GetHuman-deeperki's own words
After i sold my other a phone that my account was linked to, I changed my password via my new phone and when I did so the new password that I changed my account to became a password for her account now I’m locked out of my account and can’t get back in my page...i no longer have access to the email I have for my Facebook so I can’t retrieve the code that Facebook sends me to change my password...I really hope someone can help me**
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Customer service issue
Reported by GetHuman-deeperki
Jun 7th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 200 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-deeperki started working on this issue
Jun 7th, 2018 12:12am
GetHuman-deeperki indicated the issue is not fixed yet.
Jun 7th, 2018 2:14am