I got a new cell phone and new number since I lost my old phone when trying to get back...

GetHuman757941's customer service issue with Facebook from June 2018

Help with my Facebook issue
I got a new cell phone and new number since I lost my old phone when trying to get back on my Facebook account it tried to send the two step factor authorization code to my old phone number thus said I cannot gain access to my Facebook account because I didn’t use my account on any other device and I no longer have the phone number ***ociated with the account.
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman757941
Jun 6th, 2018 - 19d ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 596 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman757941 started working on this issue
Jun 6th 10:20pm
GetHuman757941 indicated the issue is not fixed yet.
Jun 6th 11:20pm
GetHuman757941 indicated the issue is not fixed yet.
Jun 8th 5:09am