My phone was stolen which always opened to my fb account, therefore I never had to use...

GetHuman-ercullum's customer service issue with Facebook from June 2018

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The issue in GetHuman-ercullum's own words
My phone was stolen which always opened to my fb account, therefore I never had to use my password. When the phone was stolen the person tried to factory reset it but did not know how to get into my other accounts to do so. However, now that I have a new phone I cannot get into the old account because I do not remember the password. I cannot access my original fb page on my new phone or my lap top. How can I recover that password. Oh the new code keeps being sent to my old phone number instead of my new number or they send it to my fb account which I cannot get into.
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Facebook

Customer service issue
Reported by GetHuman-ercullum
Jun 6th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 18 others
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Timeline
GetHuman-ercullum started working on this issue
Jun 6th, 2018 10:16pm