My deceased cousins Terry DeCavale Facebook has been hacked by someone named Tracy Wil...

GetHuman-pcoff's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman-pcoff may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman-pcoff's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pcoff will want to follow the link below to head to their help center. We will check on GetHuman-pcoff later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-pcoff's own words:
My deceased cousins Terry DeCavale Facebook has been hacked by someone named Tracy Wilkinson. Please cancel his account.
I trust that Facebook will make this right and come up with a resolution that is fair.
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My sons Facebook....www.facebook.com*alcarazjavier has been hacked by someone in IraqHI my Facebook account has been hacked my name is Christine Gindy. It has been hacked m...
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Customer service issue
Reported by GetHuman-pcoff
Jun 6th, 2018 - 14d ago
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Timeline
GetHuman-pcoff started working on this issue
Jun 6th 7:05pm
GetHuman-pcoff shared this issue with friends on Facebook
Jun 6th 10:14pm