I want to change my last name. I have forgotten my facebook p***word. I choose forgot m...

GetHuman-careamel's customer service issue with Facebook from June 2018

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The issue and preferred resolution, in GetHuman-careamel's own words:
I want to change my last name. I have forgotten my facebook p***word. I choose forgot my p***word and it asks for me to enter my name or email. When i do it says these are both invalid even though they are plainly listed on my account.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-careamel
Jun 6th, 2018 - 12d ago
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GetHuman-careamel started working on this issue
Jun 6th 1:33pm