I have been trying to get on my Facebook for a few weeks and I have had no luck as my e...
GetHuman-shaynab's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-shaynab's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-shaynab's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shaynab will want to follow the link below to head to their help center. We will check on GetHuman-shaynab later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-shaynab may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-shaynab's own words
I have been trying to get on my Facebook for a few weeks and I have had no luck as my email and phone number have changed since I made the account I have reached out to you guys and send me Picture ID to confirm I am who I say that I am. You sent me an email to reset me password but it says that I need a * digit code to reset which you didn't provide me with.
GetHuman-shaynab did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-shaynab fixed the problem
We are waiting for GetHuman-shaynab to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.