I can access Facebook on my computer, since I dont have to put in a password because it...

GetHuman-billiejg's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-billiejg's own words
I can access Facebook on my computer, since I dont have to put in a password because it is stored. However, today, on my phone the app kept crashing. I would click the app and it wouldnt even open to facebook, just instant crash. So, I uninstalled then reinstalled. Now, it wants me to verify my account with my ID. I did this, it sent me a link, I followed it. Yet it takes me back to square one to verify with an ID. What do I do?
GetHuman-billiejg did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-billiejg
Jun 6th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 633 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-billiejg started working on this issue
Jun 6th, 2018 3:07am
GetHuman-billiejg indicated the issue is not fixed yet.
Jun 6th, 2018 5:16am