My account has been hacked. I have changed my password twice and completely logged out...

GetHuman-lindaela's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lindaela's own words
My account has been hacked. I have changed my password twice and completely logged out. But my friends advise they are still getting messages from me with my photo asking them for information. Looks like my account has been cloned. Can you help me
GetHuman-lindaela did not yet indicate what Facebook should do to make this right.
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How GetHuman-lindaela fixed the problem
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Customer service issue
Reported by GetHuman-lindaela
Jun 5th, 2018 - 7 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 678 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-lindaela started working on this issue
Jun 5th, 2018 11:20pm
GetHuman-lindaela indicated the issue is not fixed yet.
Jun 7th, 2018 3:51am