My facebook account got hacked and the password got changed locking me out. I have no a...

GetHuman-sgilbert's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-sgilbert's own words
My facebook account got hacked and the password got changed locking me out. I have no access to the email account or phone number it is linked with and cannot get back in. Even my visa card that was registered to this account was comprimised and £** came out of my business account on a facebook advert payment which I clearly couldn't have been able to make! Angry is an understatement. Facebook? How will you rectify this?
GetHuman-sgilbert did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-sgilbert fixed the problem
Guys! I have found a way around it!!!! I thought I was never going to but Facebook gives you the option to send your ID to make sure it is your account. I didn't think I stood a chance because my fb name is not the same as my real name and i sent a picture of my drivers liscence (blocking out sensitive information) and they replied to me the same night with the option to change my password. I have now reported the fact I have been hacked and am awating a reply. So literally if you have forgotten your email address password and don't have your phone number that you used to register it with they give you an option to put a new email address and send them a form of ID.
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Customer service issue
Reported by GetHuman-sgilbert
Jun 5th, 2018 - 7 mons ago
I have an issue with Facebook too
GetHuman-sgilbert shared how to fix
Seen by 42 customers so far
Similar issue to 192 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-sgilbert started working on this issue
Jun 5th, 2018 10:41pm
GetHuman-sgilbert confirmed the issue is fixed. Hooray!
Jun 6th, 2018 8:20am