My account was hacked and somebody posted on the market place an ad for a vehicle I rep...

GetHuman754148's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman754148's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman754148 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman754148 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman754148's own words
My account was hacked and somebody posted on the market place an ad for a vehicle I reported it as spam was able to use my account for * days and now I cannot get back into my account no matter how many times I reset the password I've had the account for over ** years has all my contacts and just pictures and everything else I want to know what I can do to get back into my account it allows me to add a new friend which is myself from the new account that I made but the original count is JE*****@***.com I can verify every password that I've had an information that is needed to get my account back.
GetHuman754148 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman754148
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 83 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman754148 started working on this issue
Jun 5th, 2018 10:16pm
GetHuman754148 indicated the issue is not fixed yet.
Jun 6th, 2018 3:22am
GetHuman754148 indicated the issue is not fixed yet.
Jun 7th, 2018 12:35am
GetHuman754148 indicated the issue is not fixed yet.
Jun 7th, 2018 11:28am
GetHuman754148 indicated the issue is not fixed yet.
Jun 7th, 2018 11:30am
GetHuman754148 indicated the issue is not fixed yet.
Jun 7th, 2018 1:32pm