Recently I received a message from a person that I haven’t seen or spoken to in the pas...

GetHuman753584's customer service issue with Facebook from June 2018

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GetHuman753584's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman753584 will want to follow the link below to head to their help center. We will check on GetHuman753584 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman753584's own words
Recently I received a message from a person that I haven’t seen or spoken to in the past ** years. This was on Facebook Messenger account encouraging me to get a Federal Grant by calling a certain number given during our correspondence. After checking withe real person I discovered that this persons account was hacked last year. Is it possible for you to check and see who is doing this? I have further information to give if someone were to get in touch with me. Michael Kay
GetHuman753584 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman753584
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 584 others
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GetHuman753584 started working on this issue
Jun 5th, 2018 8:06pm