In attempting to update my Facebook account with new security measures, it appears that...

GetHuman753503's customer service issue with Facebook from June 2018

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265 similar
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0 following
Help with my Facebook issue
GetHuman753503's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman753503 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman753503 can let us know if they help or not.
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The issue in GetHuman753503's own words
In attempting to update my Facebook account with new security measures, it appears that I set a new account. Evidently it now appears that I am trying to impersonate myself. My scanner is not working and I do not have fax capability. I tried to send Facebook a photo of my drivers license. I have not heard if you received it. Please help straighten out this mess. I enjoy posting photos on Facebook and communicating with my relatives and friends. I am a technology challenged ** year old senior, and I need help. PLEASE HELP!
GetHuman753503 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman753503
Jun 5th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 15 customers so far
Similar issue to 265 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman753503 started working on this issue
Jun 5th, 2018 7:49pm
GetHuman753503 indicated the issue is not fixed yet.
Jun 6th, 2018 2:03am
GetHuman753503 indicated the issue is not fixed yet.
Jun 6th, 2018 2:24am
GetHuman753503 indicated the issue is not fixed yet.
Jun 7th, 2018 2:40am
GetHuman753503 indicated the issue is not fixed yet.
Jun 9th, 2018 11:40pm