On Instagram a friends account has been hacked as his phone was stolen by a criminal in...

GetHuman751973's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman751973 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman751973's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman751973 will want to follow the link below to head to their help center. We will check on GetHuman751973 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman751973's own words:
On Instagram a friends account has been hacked as his phone was stolen by a criminal in the Philippines. My instagram is jjohnston***. Could you please help track this person’s phone- Rainydiver*O* (I think he was called something like that). If you could get the police and FBI on this
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
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Customer service issue
Reported by GetHuman751973
Jun 5th, 2018 - 17d ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 78 others
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GetHuman751973 started working on this issue
Jun 5th 2:29pm