there is a email address on my account it isn't mine its preventing me changing my p...

GetHuman-skauker's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-skauker's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-skauker will want to follow the link below to head to their help center. We will check on GetHuman-skauker later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-skauker's own words:
there is a email address on my account it isn't mine its preventing me changing my p***word so i can use facebook can you please help me
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman-skauker
Jun 4th, 2018 - 18d ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 302 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-skauker started working on this issue
Jun 4th 8:59pm