I got a new phone and dont know my facebook password. I had the login save on my old ph...

GetHuman-bscottdo's customer service issue with Facebook from June 2018

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The issue in GetHuman-bscottdo's own words
I got a new phone and dont know my facebook password. I had the login save on my old phone but when I went to add my phone number I was logged out automatically and my phone number was never saved so I cant get a password reset. I also have facebook connexted to my old yahoo account which I havent accessed in over * years sonthat account is closed and I cant get an email code or text to get a new password
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Customer service issue
Reported by GetHuman-bscottdo
Jun 4th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 357 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-bscottdo started working on this issue
Jun 4th, 2018 8:39pm
GetHuman-bscottdo indicated the issue is not fixed yet.
Jun 5th, 2018 12:44pm