when i try to login using my p***word a pop up message tells me that " it was an old p...

GetHuman740555's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman740555 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman740555's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman740555 will want to follow the link below to head to their help center. We will check on GetHuman740555 later to make sure it's all set or try to help escalate.
Facebook Help Center
The issue and preferred resolution, in GetHuman740555's own words:
when i try to login using my p***word a pop up message tells me that " it was an old p***word " and when i try to reset my p***word .. i don't remember my hotmail email p***word .. is there another way to recover my account using my national ID ?? because i can't find this way when i try to reset it
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman740555
Jun 1st, 2018 - 17d ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 539 others
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Timeline
GetHuman740555 started working on this issue
Jun 1st 10:23pm