when i try to login using my password a pop up message tells me that " it was an old pa...

GetHuman740555's customer service issue with Facebook from June 2018

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The issue in GetHuman740555's own words
when i try to login using my password a pop up message tells me that " it was an old password " and when i try to reset my password .. i don't remember my hotmail email password .. is there another way to recover my account using my national ID ?? because i can't find this way when i try to reset it
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Facebook

Customer service issue
Reported by GetHuman740555
Jun 1st, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 539 others
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GetHuman740555 started working on this issue
Jun 1st 10:23pm