Somebody hacked my acct. Sent a video to everyone i know. A friend called to tell me so...

GetHuman739128's customer service issue with Facebook from June 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
Somebody hacked my acct. Sent a video to everyone i know. A friend called to tell me so i went to check it took me to a security part i changed p***word now i cant get in at all.. My recovery email i locked out. Please help.. Or can you completely delete my whole page. Im done with facebook.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman739128
Jun 1st, 2018 - 20d ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 229 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman739128 started working on this issue
Jun 1st 4:55pm
GetHuman739128 indicated the issue is not fixed yet.
Jun 1st 4:56pm
GetHuman739128 indicated the issue is not fixed yet.
Jun 2nd 5:22am
GetHuman739128 indicated the issue is not fixed yet.
Jun 2nd 5:23am