I just got a new phone and now I can't get into my Facebook it keeps saying its sending...

GetHuman-beenale's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-beenale's own words
I just got a new phone and now I can't get into my Facebook it keeps saying its sending me a login code via text to my same number but I never get it I have the same email and number and it's my only email and only number I dont know what to do please help i want to get into my account
GetHuman-beenale did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-beenale fixed the problem
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Facebook

Customer service issue
Reported by GetHuman-beenale
Jun 1st, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 17 customers so far
Similar issue to 567 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-beenale started working on this issue
Jun 1st 3:39pm
GetHuman-beenale shared this issue with friends on Facebook
Jun 1st 3:40pm
GetHuman-beenale indicated the issue is not fixed yet.
Jun 1st 5:31pm
GetHuman-beenale indicated the issue is not fixed yet.
Jun 1st 5:32pm
GetHuman-beenale indicated the issue is not fixed yet.
Jun 2nd 4:50pm
GetHuman-beenale indicated the issue is not fixed yet.
Jun 3rd 2:34am
GetHuman-beenale indicated the issue is not fixed yet.
Jun 6th 1:31am