Cannot sign in. Says no account exists under my email when I try to recover p***word. A...

GetHuman738126's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman738126 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
The issue and preferred resolution, in GetHuman738126's own words:
Cannot sign in. Says no account exists under my email when I try to recover p***word. Also email has been changed and is not mine. I have never put a phone number so I don’t know what the number is on my account. I cannot sign in, change my p***word, anything. No access at all at no help at all from any of these sites.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman738126
Jun 1st, 2018 - 3 mons ago
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Seen by 4 customers so far
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GetHuman738126 started working on this issue
Jun 1st 1:04pm