Someone hacked my wife’s Facebook account

GetHuman726639's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman726639's own words
The problem: Someone hacked my wife’s Facebook account
GetHuman726639 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman726639 fixed the problem
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Facebook

Customer service issue
Reported by GetHuman726639
May 29th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 465 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman726639 started working on this issue
May 29th 9:16am
GetHuman726639 indicated the issue is not fixed yet.
May 29th 1:06pm
GetHuman726639 indicated the issue is not fixed yet.
May 29th 1:08pm
GetHuman726639 indicated the issue is not fixed yet.
May 31st 12:23am
GetHuman726639 indicated the issue is not fixed yet.
May 31st 12:29am