Dear Facebook,*I have never requested to change my contact phone nr nor my email addres...
GetHuman-thusau's customer service issue with Facebook from May 2018
Help with my Facebook issue
How did GetHuman-thusau do it?
Waiting to hear how GetHuman-thusau fixed the problem to share with other customers.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-thusau's own words
Dear Facebook,*I have never requested to change my contact phone nr nor my email address.*Some thieve must have illegally hacked my account and used it to send message to my sister asking her to transfer her money to the thieve’s bank account.*Could you please freeze my Facebook account in the mean time and forward to me additional information provided by the thieve so that I can forward these to the Vietnamese authority for investigation as this is a crime matter?**Thanks.**L* Thu*Facebook’s email : *****@***.com
GetHuman-thusau did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-thusau fixed the problem
We are waiting for GetHuman-thusau to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.