Dear Facebook,*I have never requested to change my contact phone nr nor my email addres...

GetHuman-thusau's customer service issue with Facebook from May 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-thusau's own words
Dear Facebook,*I have never requested to change my contact phone nr nor my email address.*Some thieve must have illegally hacked my account and used it to send message to my sister asking her to transfer her money to the thieve’s bank account.*Could you please freeze my Facebook account in the mean time and forward to me additional information provided by the thieve so that I can forward these to the Vietnamese authority for investigation as this is a crime matter?**Thanks.**L* Thu*Facebook’s email : *****@***.com
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Customer service issue
Reported by GetHuman-thusau
May 27th, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-thusau started working on this issue
May 27th 10:03am
GetHuman-thusau confirmed the issue is fixed. Hooray!
May 27th 11:42am
GetHuman-thusau confirmed the issue is fixed. Hooray!
May 27th 2:27pm