I have been contacted by * relatives telling me that my Facebook account has probably b...

GetHuman-rembo's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rembo's own words
I have been contacted by * relatives telling me that my Facebook account has probably been hacked. They all received messaged that they knew did not come from me. This has probably just happened in the last couple days. *I am not a regular Facebook account user so would have never known if these relatives had not informed me. *What can you do about this. Do we need to cancel this account? How can this person be stopped from contacting my friends and family?*This email I have given you is not the email on my account. The one on my account is *****@***.com
GetHuman-rembo did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-rembo
May 26th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 53 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rembo started working on this issue
May 26th 6:41pm
GetHuman-rembo indicated the issue is not fixed yet.
May 26th 7:54pm