I created a new Facebook account earlier this week, thinking I had deactivated my old a...

GetHuman-hopfrog's customer service issue with Facebook from May 2018

3 views
 | 
148 similar
 | 
0 following
Help with my Facebook issue
How did GetHuman-hopfrog do it?
Waiting to hear how GetHuman-hopfrog fixed the problem to share with other customers.
The issue in GetHuman-hopfrog's own words
I created a new Facebook account earlier this week, thinking I had deactivated my old account. My new account was disabled, so I logged into my old account after changing the password. I got a message saying that I logged in from a new device, and that I need to confirm my identity. When I try to confirm my identity, it just says that my identity cannot be confirmed and to try again later. I am trying to get back into Facebook to begin establishing an online presence, and to keep in touch with people in the States while I am studying abroad in Russia.
GetHuman-hopfrog did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-hopfrog fixed the problem
We are waiting for GetHuman-hopfrog to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-hopfrog fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-hopfrog
May 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 148 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-hopfrog started working on this issue
May 25th 5:12pm
GetHuman-hopfrog confirmed the issue is fixed. Hooray!
May 28th 5:42pm