My account was hacked, the password and email have been changed and I have no way of re...

GetHuman-klitovch's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-klitovch's own words
My account was hacked, the password and email have been changed and I have no way of recovering my account. I sent in my ID to verify my identity so I could get a link to reset my password, but they just sent me an email saying, thanks your issue has been resolved. I still can't get into my account or change my password. The email is still the one the hacker has changed it to. I need my account back!
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Customer service issue
Reported by GetHuman-klitovch
May 25th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 149 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-klitovch started working on this issue
May 25th 3:30pm
GetHuman-klitovch indicated the issue is not fixed yet.
May 25th 10:23pm
GetHuman-klitovch indicated the issue is not fixed yet.
May 27th 4:04pm
GetHuman-klitovch indicated the issue is not fixed yet.
May 28th 5:05pm