I got hacked, I changed passwords and followed the instructions and reset everything...

GetHuman-dadeshan's customer service issue with Facebook from May 2018

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Help with my Facebook issue
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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dadeshan's own words
I got hacked, I changed passwords and followed the instructions and reset everything. Just a few days ago and today I got messages that I had been hacked again, I don't know how to stop this so I deactivated my account. There is no one to talk to and no one to help me except your go to messages which don't seem to be doing the job, it seems like I have two accounts and I don't know how to even find the second one, but it is not me. You are not helpful.
GetHuman-dadeshan did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-dadeshan
May 24th, 2018 - 8 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-dadeshan started working on this issue
May 24th, 2018 2:04pm
GetHuman-dadeshan confirmed the issue is fixed. Hooray!
May 24th, 2018 2:07pm