I forgot my password to my account. I logged out so I could reset with using the ( Forg...

GetHuman-dsthomas's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-dsthomas's own words
I forgot my password to my account. I logged out so I could reset with using the ( Forgot log in) . Now every effort to reset fails. My account is Donna Austin Thomas. I keep getting codes to reset but only for a Donna Austin account. I do not remember what email was used for this account . I know that my friend can look it up by my * ***-***-**** and it finds it. But it will not allow me to restore and reset password from that nor by Donna Austin Thomas. It say it can not find.
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Customer service issue
Reported by GetHuman-dsthomas
May 24th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 335 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dsthomas started working on this issue
May 24th 11:13am
GetHuman-dsthomas indicated the issue is not fixed yet.
May 26th 1:34am