Hello! I recently was locked out of my Facebook account because someone else tried to a...

GetHuman-judyhay's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-judyhay's own words
Hello! I recently was locked out of my Facebook account because someone else tried to access it. I have tried to reset it but unfortunately I apparently can't remember my old password so it will not let me reset. I appreciate your help!
GetHuman-judyhay did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-judyhay fixed the problem
I actually went to facebook messenger on my phone and was able to reset my password from there. I was not able to reset it from my facebook page because I could not remember the old password, but for some reason clicking on the link for "forgot password" on facebook messenger allowed me to reset my password without entering the old one.
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman-judyhay
May 23rd, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
GetHuman-judyhay shared how to fix
Seen by 7 customers so far
Similar issue to 257 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-judyhay started working on this issue
May 23rd 2:24pm
GetHuman-judyhay confirmed the issue is fixed. Hooray!
May 24th 3:29pm