Forgot password on my account but no longer had access to the registered email so I tri...

GetHuman-sophjayn's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-sophjayn's own words
Forgot password on my account but no longer had access to the registered email so I tried to reset my password and got * codes off my trusted contacts and the the confirmation email was supposed to go to another account that I had supplies, it’s been * hours now I still have no email and if I try to send it again it’s saying sorry this feature isn’t available now. I have checked every mail box on my Gmail and all of the settings so there should be no problem with it being sent but I now can’t get onto my Facebook and I need to asap
GetHuman-sophjayn did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-sophjayn
May 23rd, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 673 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-sophjayn started working on this issue
May 23rd 6:08am
GetHuman-sophjayn indicated the issue is not fixed yet.
May 23rd 2:01pm
GetHuman-sophjayn indicated the issue is not fixed yet.
May 24th 11:50am
GetHuman-sophjayn indicated the issue is not fixed yet.
May 26th 9:50am
GetHuman-sophjayn indicated the issue is not fixed yet.
May 26th 9:51am