My account was hacked. I got a message saying it was someone from new York tried to acc...

GetHuman702845's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman702845's own words
My account was hacked. I got a message saying it was someone from new York tried to access it. I rest my password and now have forgot it. The problem is when I got the new code to rest it it was sent to the hackers email. I can't sign in to my old email because I have not used it in ** years and do not remember the password either. Now the hacker is using my account and is adding my friends to strange groups
GetHuman702845 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman702845
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 512 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman702845 started working on this issue
May 20th 11:12pm
GetHuman702845 indicated the issue is not fixed yet.
May 21st 2:09pm
GetHuman702845 indicated the issue is not fixed yet.
May 21st 2:10pm
GetHuman702845 indicated the issue is not fixed yet.
May 22nd 7:43pm