Facebook does not recognize the password I believe to be current. When I click "forgot...

GetHuman-truthskr's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-truthskr's own words
Facebook does not recognize the password I believe to be current. When I click "forgot password" the popup indicates that I will received an SMS message with a code to enter on the page. However, the SMS message never comes. I have tried repeatedly and checked that the mobile number is correct...and still no SMS message. I've also tried every password I can think of...and nothing. I can get into the account as my browser automatically opens it when I type in the facebook URL. However, I can't even change the p*w because it requires that I enter the "forgotten" p*w to do so!
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Customer service issue
Reported by GetHuman-truthskr
May 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 611 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-truthskr started working on this issue
May 20th 6:21pm
GetHuman-truthskr indicated the issue is not fixed yet.
May 20th 9:02pm
GetHuman-truthskr indicated the issue is not fixed yet.
May 21st 7:46pm
GetHuman-truthskr indicated the issue is not fixed yet.
May 23rd 9:22pm