I clicked on facebook help , got a phone number, called & talked to a man (had accent...

GetHuman-bgbbruce's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-bgbbruce's own words
I clicked on facebook help , got a phone number, called & talked to a man (had accent), he took me through several screens telling me to click on things that the screen said not to click on. I told him I didn't want help at this point because I was suspicious, and I backed out without finishing. Now there are two of me on FB one with my regular picture and one with a blank white face. All my message friends are gone, and so are all or part of anything on FB. I have changed my password, tried to delete the whole thing and nothing works. just keeps getting worse!!!
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Customer service issue
Reported by GetHuman-bgbbruce
May 19th, 2018 - 8 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 128 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-bgbbruce started working on this issue
May 19th, 2018 9:58pm
GetHuman-bgbbruce indicated the issue is not fixed yet.
May 19th, 2018 10:00pm