My ex husband hacked into my facebook, changed the password, changed the recovery email...

GetHuman-mermaidl's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-mermaidl's own words
My ex husband hacked into my facebook, changed the password, changed the recovery email and is now posting pics of me. He is blabbing about god knows what and is now requesting my friends, messaging them and has wemt as far as to harass my daughters father. He is causing me sooo many problems and i keep reporting the profile and facebook does nothing about it. Please delete the profile Jays ****. I cannot believe he still has access to this profile. Ive tried everything, even going to the police. Please help me
GetHuman-mermaidl did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-mermaidl
May 19th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 25 customers so far
Similar issue to 456 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-mermaidl started working on this issue
May 19th 9:27pm
GetHuman-mermaidl indicated the issue is not fixed yet.
May 19th 9:28pm
GetHuman-mermaidl indicated the issue is not fixed yet.
May 19th 10:27pm