There is a two factor authentication on my Facebook account, I know my username and pas...

GetHuman-yesalee's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-yesalee's own words
There is a two factor authentication on my Facebook account, I know my username and password, but I do not have access to the number that they send the text code to, I have also sent Facebook the my id as well as a pic with a code, this was two weeks ago but I still cannot access the account. Please assist me as there is lots of photos on that account that I wouldn’t want to lose. Thank you
GetHuman-yesalee did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-yesalee fixed the problem
We are waiting for GetHuman-yesalee to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-yesalee
Jun 3rd, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 551 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-yesalee started working on this issue
Jun 3rd 8:12pm
GetHuman-yesalee indicated the issue is not fixed yet.
Jun 3rd 9:38pm
GetHuman-yesalee indicated the issue is not fixed yet.
Jun 4th 6:17am
GetHuman-yesalee indicated the issue is not fixed yet.
Jun 5th 9:57am