My name is Quayde Thompson and my wife Alyssa mueller Thompsons account has been hacked...

GetHuman-qdthomps's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman-qdthomps's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-qdthomps will want to follow the link below to head to their help center. We will check on GetHuman-qdthomps later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman-qdthomps's own words:
My name is Quayde Thompson and my wife Alyssa mueller Thompsons account has been hacked and she’s been blocked out of her account, can you help
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-qdthomps
Jun 3rd, 2018 - 3 mons ago
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Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-qdthomps started working on this issue
Jun 3rd 12:21pm