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I had to get a new cell phone and now I am unable to get into my Facebook account. I no...

GetHuman685952's customer service issue with Facebook from May 2018

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601 similar
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3 following
Help with my Facebook issue
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GetHuman685952's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman685952 will want to follow the link below to head to their help center. We will check on GetHuman685952 later to make sure it's all set or try to help escalate.
Facebook Help Center
The issue in GetHuman685952's own words
I had to get a new cell phone and now I am unable to get into my Facebook account. I no longer have the cell number that is on that account. I can't get into my old email account that is on this account. I would really like to see about getting into my Facebook account. The email address on that account is *****@***.com I can be reached at *****@***.com. Any help would be great. I have family photos on that account that I can't get anywhere else. My name is Renee' Griffin, Thank You
GetHuman685952 did not yet indicate what Facebook should do to make this right.
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I had to get a New Facebook by using my new Cell phone Number and p***word. - whe...When I got a new phone I had to get a new account on Facebook I want my old Faceb...Please help me get my facebook back!! I had to get a new phone. I went to have th...I had switched over to a new phone, and now I am unable to access my account as I...I cannot get to my facebook account I was on it now I cannot get facebook please...I bought a new phone and I am not able to get my Facebook account. The email on t...I got a new cell phone and your cell phone service. When I went to download my Fa...They ask me for id - Get on my facebook - I been had my Facebook for years now an...Had to get a new phone, activated it and found that facebook was saying it was di...Wanted to close my Facebook account and use my old Facebook account . Now I can’t...
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Facebook

Customer service issue
Reported by GetHuman685952
May 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 31 customers so far
Similar issue to 601 others
3 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman685952 started working on this issue
May 15th, 2018 2:51pm
May 15th, 2018 3:14pm
May 15th, 2018 3:14pm
  1. Company Contact Info › 
  2. Facebook › 
  3. Customer issues › 
  4. I had to get a new cell phone and now...