I had to get a new cell phone and now I am unable to get into my Facebook account. I no...

GetHuman685952's customer service issue with Facebook from May 2018

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601 similar
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3 following
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GetHuman685952's next move: try the Facebook help center again.
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The issue in GetHuman685952's own words
I had to get a new cell phone and now I am unable to get into my Facebook account. I no longer have the cell number that is on that account. I can't get into my old email account that is on this account. I would really like to see about getting into my Facebook account. The email address on that account is *****@***.com I can be reached at *****@***.com. Any help would be great. I have family photos on that account that I can't get anywhere else. My name is Renee' Griffin, Thank You
GetHuman685952 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman685952
May 15th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 31 customers so far
Similar issue to 601 others
3 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman685952 started working on this issue
May 15th, 2018 2:51pm