I lost my password to my Facebook account also I have a new phone furthermore my Facebo...

GetHuman-bobronal's customer service issue with Facebook from May 2018

4 views
 | 
572 similar
 | 
1 following
Help with my Facebook issue
First: share to improve GetHuman-bobronal's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bobronal's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bobronal will want to follow the link below to head to their help center. We will check on GetHuman-bobronal later to make sure it's all set or try to help escalate.
The issue in GetHuman-bobronal's own words
I lost my password to my Facebook account also I have a new phone furthermore my Facebook account email is different from my Google account email that's why when they send a text message code for me to reset my password I can't receive it because I have a new phone with a new phone number and that new number isn't listed under my Facebook account so I can't get a call back or a text message with the code to reset my password I do have all my identification i d or driver's license to recover my password and have it on my new phone if that's what's required to recover my account. Here is the email that I used for my Facebook: *****@***.com
GetHuman-bobronal did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bobronal fixed the problem
We are waiting for GetHuman-bobronal to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-bobronal fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-bobronal
May 13th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 572 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-bobronal started working on this issue
May 13th, 2018 1:16pm