I created a facebook account for my son when he was in high school. It went dormant, a...

GetHuman679806's customer service issue with Facebook from May 2018

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The issue in GetHuman679806's own words
I created a facebook account for my son when he was in high school. It went dormant, and later he created his own account. He does not want to have two accounts using his name, but I have no idea how to go back and delete his old one since I helped him to create it. It appears that someone may be trying to use his old account, so rather than just leave it sit...he want us to delete it. Is there a way that I can discover or recover the passwords or whatever I may need to close it down? He has tried to talk with facebook, but since I helped him to create the initial account...he said I have to do it....any ideas
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Facebook

Customer service issue
Reported by GetHuman679806
May 13th, 2018 - 10 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
Similar issue to 23 others
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GetHuman679806 started working on this issue
May 13th, 2018 4:09am