I have someone that hacked* cloned? My messenger account. They are using my photo and c...

GetHuman-slilwall's customer service issue with Facebook from May 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-slilwall's own words
I have someone that hacked* cloned? My messenger account. They are using my photo and contacting my friends and family. I can't find an actual Facebook page just a messaging contact. My name is Shirley lilwall with two LL's at the end of my last name. The dirt bag that cloned my account spells it Lilwal with one L. This has been going on for over a week. I changed my password but it seems to be continuing because he already has my contacts. He was at it again today. I finally figured out how to track him down using my messaging and told him to stop and that i was going to report him. He started to nonstop call my phone till i blocked him. I want this to stop NOW! PLEASE ANSWER!
GetHuman-slilwall did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-slilwall
May 12th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 63 customers so far
Similar issue to 291 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-slilwall started working on this issue
May 12th, 2018 1:45am
GetHuman-slilwall indicated the issue is not fixed yet.
May 12th, 2018 2:47am
GetHuman-slilwall indicated the issue is not fixed yet.
May 12th, 2018 2:50am