So my friend was trying to log in into her facebook account but the confirmation code n...

GetHuman-stevenbi's customer service issue with Facebook from May 2018

Help with my Facebook issue
The issue in GetHuman-stevenbi's own words
So my friend was trying to log in into her facebook account but the confirmation code never came so she got desperate and tried to unlock her account the old way but facebook didn't let her and now her account is locked, I find this really unfair because she even tried to use her birthday to unlock her account and I can confirm is correct because I went in and checked, we also tried changing the password and we succeeded but that didn't unlock her account, so please fix this because to me its really unfair on her that your own system won't let her access her account when everything has been inputed right
GetHuman-stevenbi did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-stevenbi
May 9th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 266 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-stevenbi started working on this issue
May 9th, 2018 2:35am
GetHuman-stevenbi indicated the issue is not fixed yet.
May 9th, 2018 10:40am