On April ** I was logged out of my Facebook account while playing Pop Slots. After I ha...

GetHuman640895's Recover Account issue with Facebook from April 2018

1 view
 | 
78348 similar
 | 
0 following
Help with my Facebook issue
Before contacting them, items GetHuman640895 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman640895's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman640895 will want to follow the link below to head to their help center. We will check on GetHuman640895 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman640895's own words:
On April ** I was logged out of my Facebook account while playing Pop Slots. After I had to literally signed into using my p***word. I tried logging back into my account and it said the p***word I had used **-**mins prior was my old p***word and if I forgot the new p***word to use forgot p***word and they would send me a p***word reset or code to my email. Unfortunately the email address listed is no longer available to me. And my telephone number had been changed as well as my other email address that was added as a recovery was removed. So I created a new account in hopes of linking it with the old one guess what I was logged out of that as well. So I called **** *** **** on April **th and was told by a rep claiming to be an employee of Facebook that I had to go to a store purchase a $** steam card a give him the ** digit code on the back so he can stop the so called hacker that's using a high level security to keep me from logging in to my account. And he can't block this hacker that's using an IMac book without it, because it's the same high level security that Facebook uses. I'm not naive nor stupid not about to pay the hacker to get my account or better yet do his job if he did indeed work for fb customer service. I explained that nicely to Alex as well as repeated back to him what he said to me as a question and telling him how stupid he sound for even letting words like that come out of his mouth. Later that night I went online and emailed facebook about this situation and requesting my account back. They did send me a p***word reset link but to the new account I had created. I email they back telling them this and haven't heard back. I email them again April ** and still no word. What I want is to recover my fb account that I've been using since **** the name on the account is Shazzan Hogue, email address on the account is *****@***.com that I no longer have access to. So the p***word rest link or code can be sent to my current email address which is *****@***.com. I already sent verification a state ID picture, regular picture, and the profile pictures are the same all of me. This issue has been going for a week. Can this now please be resolved. Thank you
I trust that Facebook will make this right and come up with a resolution that is fair.
Help with my Facebook issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman640895 fixes it.
This email address isn't valid

Facebook

Recover Account issue
Reported by GetHuman640895
Apr 30th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 78348 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman640895 started working on this issue
Apr 30th 5:20am