Getting a message saying you can not use Facebook at this time. I called some support n...

GetHuman630257's Hacked or Disabled Accounts issue with Facebook from April 2018

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Help with my Facebook issue
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GetHuman630257's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman630257 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman630257 can let us know if they help or not.
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Before contacting them, items GetHuman630257 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman630257's own words
Getting a message saying you can not use Facebook at this time. I called some support number and I could not understand the guy then he said in order to access my account I needed to go to the nearest store didn’t matter which one and purchase some card and give him the number. He was very persistent even after I stated I was not near anything. I just want to be able to access my account I do not have anything needing strong security on my account. Please help me the number on the account is ***-***-**** the name is Larry Chariese Putzer and the email is *****@***.com
GetHuman630257 did not yet indicate what Facebook should do to make this right.
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Hacked or Disabled Accounts issue
Reported by GetHuman630257
Apr 26th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 723296 others
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GetHuman630257 started working on this issue
Apr 26th, 2018 5:44am