the directions that I kept following always went back to the beginnin.g, that my accoun...

GetHuman-kinghigg's customer service issue with Facebook from April 2018

Help with my Facebook issue
get back on Facebook after the account had been suspended ... the directions that I kept following always went back to the beginnin.g, that my account was suspendedd. The directions kept repeating over and over and I kept trying to comply.
I always follow directions to the letter, and yet I never was able to get back into my account. They kept asking me for new p***words and giving me new codes.
There is no person to communicate with. The response to someone whose account is suspended is to make him*her come up with a new p***word and to be given a new code. Yet there seems to be a time gap after that procedure when the customer is still in limbo and can't return to their account.
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Facebook help desk
Customer service issue
Reported by GetHuman-kinghigg
Apr 23rd, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 73830 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-kinghigg started working on this issue
Apr 23rd 11:33pm
GetHuman-kinghigg indicated the issue is not fixed yet.
Apr 23rd 11:34pm