When asked to verify my iden***y code do not work and it disappears - Login it says con...

GetHuman620249's Technical Support issue with Facebook from April 2018

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Help with my Facebook issue
Before contacting them, items GetHuman620249 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman620249's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman620249 will want to follow the link below to head to their help center. We will check on GetHuman620249 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman620249's own words:
Login it says connection lost been that way for *wks contacted my carrier said it was a Facebook issue. My carrier stated I need to have my account reset ... When asked to verify my iden***y code do not work and it disappears
It's the only way to contact my daughter
To have Facebook working again
Help with my Facebook issue
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Facebook
Technical Support issue
Reported by GetHuman620249
Apr 23rd, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 1 customer so far
Similar issue to 75169 others
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Timeline
GetHuman620249 started working on this issue
Apr 23rd 12:25pm